9am to 5pm PST
Monday - Friday
|Frequently Asked Questions
Web Ready |
How do I place an order? Online ordering is new to me.
Browse the online catalog by
clicking on icons or underlined text.
When you find an item you wish to
purchase, click on the order button. Make sure to choose
color, size and options from an drop down box next to the
There is an arrow next to the drop
down that will allow you to scroll and see the available options.
Once you have clicked the Order
Button you can choose to Shop More, Cancel the order or Check Out.
Follow the instructions. The online
catalog will walk you through the rest.
Its that easy!
system is via Pay Pal and is secure and you can sign up for
Free. Or you can send us a check or money order!
When can I expect to receive my
Your package should be shipped out within 7 working days (Monday - Friday) from the day we
receive payment for order. Most items ship within a few days,
but there are
exceptions. Some of our Custom-Crafted
Jewellery and Artwork can take an additional 4 weeks to craft and
ship out. All Custom items are listed as such in the item
description. Some back-ordered items may also incur a
Do you have a question or
problem on your order?
do I know your site is secure to order?
Celtic Callings employs the
highest levels of security to ensure that your order is
confidential and secure. We encrypt your transactions by using a
Secure Sockets Layer (SSL) that assures your credit card number
is submitted in encrypted form. If your browser is capable of
SSL (as are most current browsers, including Netscape and Internet
Explorer) all sensitive information you provide is encrypted
before being sent over the Internet. We use the Pay Pal
System for total security online. We respect your Privacy.
NOT ship to Afghanistan, Indonesia, Iran, Iraq,
Mexico, Nigeria, Pakistan, Saudi Arabia, Serbia, Sudan,
Uzbekistan, Tajikistan, or Turkmenistan due to a rash of
stolen credit cards being used in these countries.
Will I be charged
additional shipping on
any backordered items?
Each item is price
according to weight. If you order a major quantity of any item
we will send you an eMail with the adjusted shipping amount.
Orders may require additional shipping charges. We will eMail
you regarding this.
We accept payment
in US Funds. For International payment, please eMail us for
countries we can accept payment from. Right now we accept
Euro, British Pounds, Canadian dollar & Danish & Norwegian
Exceptions to all delivery times.
APO/FPO, PO Boxes, Alaska,
Hawaii, Guam, Puerto Rico, Virgin Islands, Canada,
International, and some remote areas in the continental USA
Acts of nature
We will NOT
accept returns after 30 days. A 25% restocking fee may apply
to some item. There are NO RETURNS on Custom Baskets, Custom
Jewellery, Bath Products, Food, Art Work, and Some Wedding Items.
If you need to return an item,
you MUST contact us prior to sending it back to Celtic Callings.
If something is damaged or broken during shipment to you, please
eMail us or call
us ((360) 765-0186). You will need to complete an
an item to Celtic Callings, pad it carefully in a sturdy box
strong tape. Wherever possible, please use the shipping
carton in which your merchandise was shipped to you.
YOU ARE RESPONSIBLE FOR ANY DAMAGE INCURRED DURING SHIPPING
AN ITEM BACK TO Celtic Callings! Be sure to include
your sales slip.
Our products have been
chosen with the greatest care and special attention to quality.
If, for any reason, something is not exactly to your liking,
you MUST contact us within 30 days of purchase.
refunds are exclusive
of shipping charges.
Returning an item
valued at $15.00 or less may be refunded as a store credit at our
Im on a budget, but would
like to make a major purchase. Can I spread out my payments?
I received a special promotion
from Celtic Callings.
How do I use it when ordering online?
Do you sell my email address to Spammers?
Our customer list
and ALL customer information is kept strictly confidential
and is NEVER sold, given or made available to anyone
outside Celtic Callings. We update our current and
past clients by email and postal mail. Please
you do not want to receive this information and you will be
removed from our lists within 5 days.
► "How to Be
The United States Federal Trade Commission has
which provides general tips on how to protect your privacy online.
For more detailed information, you may wish to consult the FTC
publication "Site Seeing on the Internet." This handbook
is filled with information about how to use the Internet wisely, and
tips on how to avoid fraud and deception online and keep personal
information private. "Site Seeing" shows parents how to
teach children ways to have fun online without giving out private
The US Postal Service
refuses to insure shipments to the countries listed below. Celtic Callings
will NOT assume responsibility, refund payments or replace
merchandise for lost, stolen, or damaged items shipped to these
Tristan Da Cunha