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9am to 5pm PST
Monday - Friday
(360) 813-1113


Frequently Asked Questions (FAQ's)

Ordering | Shipping | Returns | Refunds | Web Ready | Uninsurable Countries

  • ORDERING
    • How do I place an order? Online ordering is new to me.

      • Browse the online catalog by clicking on icons or underlined text.

      • When you find an item you wish to purchase, click on the order button.  Make sure to choose color, size and options from an drop down box next to the products.  

      • There is an arrow next to the drop down that will allow you to scroll and see the available options.

      • Once you have clicked the Order Button you can choose to Shop More, Cancel the order or Check Out.

      • Follow the instructions. The online catalog will walk you through the rest.

      • It’s that easy!

      • Our ordering system is via Pay Pal and is secure and you can sign up for Free.  Or you can send us a check or money order!

    • When can I expect to receive my order?

      • Your package should be shipped out within 7 working days (Monday - Friday) from the day we receive payment for order. Most items ship within a few days, but there are exceptions.  Some of our Custom-Crafted Jewellery and Artwork can take an additional 4 weeks to craft and ship out.  All Custom items are listed as such in the item description.  Some back-ordered items may also incur a shipping delay.

    • Do you have a question or problem on your order?

      • We will be happy to help you. Just call our Customer Service Department at 360-765-0186 during business hours Monday - Friday 9 a.m. - 5 p.m. PST.  If you reach our answering service, please leave a detailed message and we will return your call as soon as we can.

    • How do I know your site is secure to order?

      • Celtic Callings employs the highest levels of security to ensure that your order is confidential and secure. We encrypt your transactions by using a Secure Sockets Layer (SSL) that assures your credit card number is submitted in encrypted form. If your browser is capable of SSL (as are most current browsers, including Netscape and Internet Explorer) all sensitive information you provide is encrypted before being sent over the Internet.  We use the Pay Pal System for total security online.  We respect your Privacy.

  • SHIPPING:

    • We will NOT ship to Afghanistan, Indonesia, Iran, Iraq, Mexico, Nigeria, Pakistan, Saudi Arabia, Serbia, Sudan, Uzbekistan, Tajikistan, or Turkmenistan due to a rash of stolen credit cards being used in these countries.

    • Will I be charged additional shipping on any backordered items?

      • No additional shipping is charged.

    • Shipping Notes:

      • Each item is price according to weight.  If you order a major quantity of any item we will send you an eMail with the adjusted shipping amount.

      • Some International Orders may require additional shipping charges.  We will eMail you regarding this.

      • We accept payment in US Funds.  For International payment, please eMail us for countries we can accept payment from.  Right now we accept Euro, British Pounds, Canadian dollar & Danish & Norwegian Kroner.

    • Exceptions to all delivery times.

      • APO/FPO, PO Boxes, Alaska, Hawaii, Guam, Puerto Rico, Virgin Islands, Canada, International, and some remote areas in the continental USA

      • Back-ordered items

      • Holidays

      • Acts of nature

  • RETURNS:

    • We will NOT accept returns after 30 days.  A 25% restocking fee may apply to some item. There are NO RETURNS on Custom Baskets, Custom Jewellery, Bath Products, Food, Art Work, and Some Wedding Items. 

    • If you need to return an item, you MUST contact us prior to sending it back to Celtic Callings.  If something is damaged or broken during shipment to you, please eMail us or call us ((360) 765-0186).  You will need to complete an insurance form. 

    • When returning an item to Celtic Callings, pad it carefully in a sturdy box bound by strong tape. Wherever possible, please use the shipping carton in which your merchandise was shipped to you. YOU ARE RESPONSIBLE FOR ANY DAMAGE INCURRED DURING SHIPPING AN ITEM BACK TO Celtic Callings! Be sure to include your sales slip.

  • REFUNDS:

    • Our products have been chosen with the greatest care and special attention to quality. If, for any reason, something is not exactly to your liking, you MUST contact us within 30 days of purchase. 

    • ALL refunds are exclusive of shipping charges.

    • Returning an item valued at $15.00 or less may be refunded as a store credit at our discretion. 
       

  • I’m on a budget, but would like to make a major purchase. Can I spread out my payments?

    • No, we do NOT issue credit.

  • I received a special promotion from Celtic Callings. How do I use it when ordering online?

    • Please just indicate in the comments section that you have received a coupon or promotion.

  • Do you sell my email address to Spammers?

    •  Our customer list and ALL customer information is kept strictly confidential and is NEVER sold, given or made available to anyone outside Celtic Callings.  We update our current and past clients by email and postal mail.  Please eMail us if you do not want to receive this information and you will be removed from our lists within 5 days.

"How to Be Web Ready"

  • The United States Federal Trade Commission has created an information page which provides general tips on how to protect your privacy online. For more detailed information, you may wish to consult the FTC publication "Site Seeing on the Internet." This handbook is filled with information about how to use the Internet wisely, and tips on how to avoid fraud and deception online and keep personal information private. "Site Seeing" shows parents how to teach children ways to have fun online without giving out private information.

Uninsurable Countries
     The US Postal Service refuses to insure shipments to the countries listed below. Celtic Callings will NOT assume responsibility, refund payments or replace merchandise for lost, stolen, or damaged items shipped to these countries.

Afghanistan
Albania
Angola
Bahrain
Bolivia
Cambodia
Cape Verde
Cayman Islands
Chile
Colombia
 Congo, D. R.
Costa Rica
Cuba
Dominica
Dominican Republic
Ecuador
El Salvador
Equatorial Guinea
Eritrea
Ethiopia
Guatemala
Haiti
Honduras
Indonesia
Iran
Israel
Jamaica
Jordan
Kiribati
Korea, North
Laos
Libya
Maldives
Malta
Mexico
Mozambique
Nepal
Nigeria
Pakistan
Panama
Paraguay
Peru

 
Pitcairn Island
Rwanda
Saudi Arabia
Seychelles
Sierra Leone
Solomon Islands
Sudan
Tristan Da Cunha
Turks/Caicos Island
Uganda
Uruguay
Vanuatu
Venezuela
Vietnam
Yemen
 

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